Subject: Content Writer Candidate - Subhranil Sen
From: Subhranil Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 14:17:39 -0500

| | Content Writer Test

Name | Subhranil Sen
E-mail | [email-masked]
Phone Number | (+91) 8134977567
Where do you currently live (area) | Silchar Assam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Echs Polyclinic | Pharmacist | 31-03-20 | 25290
Previous Employer 1 | Inteliqo services | Content Writer | 22-11-19 | 12000
Previous Employer 2 | Systopic Labs | TMR | 03-08-19 | 18500

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

How to manage social media customer service

We all are aware of the phrase that customer is god and we also know how much importance does customer satisfaction has in any type of business. Therefore, in this article, we will delineate some of the pivotal steps to effectively manage and provide the best customer service on social media.

1. Dedicated handle for customer support
Most of the brands provide social media customer service via a dedicated customer support handle. It ensures that the right teams are allocated to track the right kind of inbound communications.

Your customer support staff would probably be able to answer customer issues more easily and more fully than your social media team will. A quick, reliable, and thorough approach to problems is a sure way that dissatisfied customers will be satisfied and retained.

2. Set communication guidelines
Social customer service has numerous social media problems and opportunities. The relevant social media guidelines are very essential and should be in line with the principles of the organization and the social media team. The guidelines should encompass abrupt response time for customer queries, tone of voice, answers to FAQs, and a proper system that ensures effective escalations whenever necessary.

3. Observe business-related conversations
Naturally, many users would publish their messages online without getting a social media brand tagged. Some of these things may require a response from customer support.

You can't expect to be tagged by social media consumers in requests for assistance for customer service. Therefore, the discussions about your products must be supervised such that customers with a service complaint get a response even if they forget to tag the respective brand.

Final words.

We should always look forward to overcoming all the loopholes to provide the best customer support for having a great business in the longer run.

Please share links to blogs written by you

https://docs.google.com/document/d/1nrbjghY_TqLxPVYwwu9ZDXfhEKPWDEWkvMPQXMQCNzo/edit

https://docs.google.com/document/d/1QeRY64IO8OCP2eTEFgFVXfQ7Fy3t7gQ_/edit#

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