Subject: Content Writer Candidate - Akshay Kumar
From: Akshay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 13:19:17 -0500

| | Content Writer Test

Name | Akshay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8750801857
Where do you currently live (area) | Mohan Nagar, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social Media services is like digital marketing so first of all it needs a platform that should be handled by the dedicated team. The platform which is dedicated for social media service should have a handle making it as a tag which will help in filtering services queries.

Social media platform should be provided with guidelines for social customer support. Guidelines will reduce queries related to particular handle. Team handling conversations should monitor conversations or queries relevant to the handle. Monitoring include searching for key words or tags which will also help in categorising services and support.

Monitoring conversations will give an idea of what can be done or what can be improved, what customer really want and services could be provided as per requirement. Customer asks queries 24×7 so they should be provide with a time duration in which the dedicated team will be available for them.

Customer's request or queries should always be responded which will show that our team is responsive. And also response should be as quick as possible because responding alone is not enough. As we have already mentioned our availability timing so at that time our team should make efforts and try to respond to every customer as soon as possible.

Some time it is not possible to react to each and every one so there should a frequently asked questions section so that basic queries could be cleared. But still it is impossible to reach each and every one by the team, it is only possible to reach every customer and sometime not. So for that there is an option of ChatBot for common services request. But also it is important to take matter into your own hands, i.e to make customer to take extra steps towards private conversations or DMs. And for this a tool can be added for customers to reach you directly. As handling individually will make others to see that you reached out privately to solve the issue. As the safest hands are out own.

Please share links to blogs written by you | Na

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