Subject: Tech Support Candidate - Faraz Khan
From: Faraz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 13:06:16 -0500

| | Tech Support Test

Name | Faraz Khan
E-mail | [email-masked]
Phone Number | (91) 6394051670
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vaishali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CADD Centre | BDE | March 2019 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will restart my system then try to using that browser again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open setting in my phone then on the bluetooth and search the device name and connect to the phone
What according to you makes you a good candidate for customer service or technical support job? | According to me for customer services job the most important thing is good communication skills and u must have confident about your product or services and u need to solve the problem of your customer as soon as possible with the help of best solution. Your customer should be fully satisfy  with your support or solution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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