Subject: Tech Support Candidate - Kartikey Tripathi
From: Kartikey Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 12:00:15 -0500

| | Tech Support Test

Name | Kartikey Tripathi
E-mail | [email-masked]
Phone Number | (+91) 9695658826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sec-58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SVPL | Sales consultant | 20th April | 23 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will try to figure out where the problem is just like Open a new tab and check to see if you can load another website like google.com or mozilla.org. and if I was able to open another website the I will skip down to the problem which happens with certain website and if I see any error message like connection error or connection timed out so it might just be a problem with firefox cache so I will clear firefox history and cache and then reload the web site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I'm a very good listener and a very calm person
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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