Subject: Tech Support Candidate - Himanshu Saras
From: Himanshu Saras <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 11:55:23 -0500

| | Tech Support Test

Name | Himanshu Saras
E-mail | [email-masked]
Phone Number | (91) 9999795569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sahibabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process developer | 5 March 2020 | 28k
Previous Employer 1 | Encore capital group | Debt collector | May 2019 | 28 k
Previous Employer 2 | 0 | O | O | O

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will reload the page.
2- I will try to put the URL on different browsers.
3- I will try to access different websites to check internet connectivity.
4- I will clear caches.
5- I will clear cookies.
6- I will restart the computer.
7- I will restart the internet router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- we will switch on the Bluetooth speaker and mobile bluetooth.
2- then I will search bluetooth device on mobile.
3- I will pair the Bluetooth device with mobile.

What according to you makes you a good candidate for customer service or technical support job?

1- I am very polite person and I talk with a smile with my customers.
2- I resolve my customers query over the first call no matter I seek help from other team members to resolve it.
3- I give a proper customer service according to  companies requirements.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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