Subject: Tech Support Candidate - Rohit Jha
From: Rohit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 11:04:05 -0500

| | Tech Support Test

Name | Rohit Jha
E-mail | [email-masked]
Phone Number | (+91) 9958081587
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Irvine Infocom | Technical Specialist | April 2020 |
Previous Employer 1 | MSPL | Technician | |
Previous Employer 2 | On Call Infotech | Technician | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Above question doesn't specify the exact issue. However I will start checking the internet connection, proxy settings and also the daye and time of the computer in order to fix the issue why website is not opening. I will also check if this is the only website has the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker
2. Check the device is on
3. Turn on the bluetooth on the phone
4. Scan for the available devices
5. Tap on the speaker name found on the phone and tap on connect

What according to you makes you a good candidate for customer service or technical support job? | My technical skills and being patience with the customer to understand the customer's concern are my major merit
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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