Subject: Content Writer Candidate - zainab siddiqui
From: zainab siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 10:14:22 -0500

| | Content Writer Test

Name | zainab siddiqui
E-mail | [email-masked]
Phone Number | (84479) 7417369668
Where do you currently live (area) | mehrauli

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | St.Mary"s Secondary School | teacher | 20 jan 2020 | 20000
Previous Employer 2 | Holy Suffah Public School | teacher | 10 april 2015 | 12000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media customer service is offering support through social channels like Facebook and Instagram. People are getting quick reply to their queries. It is a good way to reach people. Here are some points we should follow to manage social media customer service.                                                                             :Set up a dedicated social handle for social media
customer service.                                                               :Create social media guidelines.                                 :Be proactive with customers.                                       :Expand your ideas of what customer service can be.     :Always response.                                                       :Take public conversation private.                                  A recent study found that customers who pay more for their services expect a higher level of social customer care.                                                             Another study found that higher revenue airlines offer more emphatic customer care on twitter.                    Youtube is also a great tool that will help to promote your business.It is also a good platform to reach wide and growing audience.You can use the platform to publish manuals and other content to help you solve problems reported by yours customers.                       To sum up.....
Social media is an excellent way to provide modern customer services. It is beneficial for both customers and the company because it is easy for both.

Please share links to blogs written by you | commbox

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