Subject: Content Writer Candidate - Akhilesh Srivastav
From: Akhilesh Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 10:01:04 -0500

Content Writer
Test

Name

Akhilesh
Srivastav

E-mail

[email-masked]

Phone Number

(91) 8949846048

Where do you currently live
(area)

Jaipur(Vaishali Nagar)

Please give us details
of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Team Manager

1st of March,
2020

17K

Previous Employer 1

Previous
Employer 2

Please write a short blog of 300
words on how to manage social media customer service. Below are two reference
blogs. Please keep in mind that we want to jump to points straight away instead
of wasting words on intro etc. 1.
https://blog.hootsuite.com/multilingual-social-media-presence/ 2.
http://veracontent.com/2016/11/22/multilingual-social-media/

There are lots of Social sites developing these days and they
all need a department to resolve their queries and that’s where the term
customer service comes into play. Therefore, it’s an essential department for
every organization to connect with their customers and resolve their queries and
build a human friendly relationship. I would like to address that we are facing
lots of issues these days because the volume of customers on internet is
increasing drastically because of the recent pandemic situation. So, a bit of
rectification in the ongoing customer service regime requires the attention and
something to work upon.

Here I would start addressing my points where I find a bit of lack in providing
proactive help to the customer looking for help online through customer service
teams of any individual organization.

1. Delivery –

The customer always look forward to the faster resolution and that is what I
found lacking nowadays because the issues are increasing everyday but there are
less number of solutions to it or if there are then it’s maybe a bit time
consuming.

2. Comprehension-

Understanding the customer’s situation in better way and as per the query a
proactive help must be provided. Here I would like to address this issue with an
example. Suppose a customer is having an issue with changing the password so a
link has to be there and if that is also not working then the company should
also have the right to rectify it from there side. I understand it’s a matter
of risk of privacy violation, but on customer’s request it should take place
because nowadays even banks are also providing the pass codes of the debit or
credit card if not delivery via mail or if there is no process of pin
generation, which differs from one bank to another.

3. Analytical understanding-

If there is the requirement of the customer service associates to handle the
volume than at that particular time defenestrating some of them is not a good
idea. In pursuit of decreasing the redundancy in the organization one is
actually sacrificing with the productivity of the customer care executive
because his occupancy would increase and that would tear one down to the urge of
frustration which hampers the customer experience simultaneously.

4. Better AI-

We all are aware of the fact that AI is taking away the internet problems very
rapidly these days and making more amends to it might help in the better
customer assistance at the same time. Like, if the customer is having any issue
which is generally caused to many in general then there must be an intelligent
software for resolving those common queries with certain ready-made solutions.

If these things comes in alignment then I am sure we can see a better future of
online marketing industries because everything is going to be online someday
whether it is now or later but it’s going to happen so I hope whatever I tried
highlighting over here would comes in the eyes of the right people and they
might look forward to make impactful amends to it.

Thank you!

Please share links to blogs written by you

https://akhileshsrivastav1996.blogspot.com/