Subject: Tech Support Candidate - Raj Mandal
From: Raj Mandal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 09:55:52 -0500

Tech Support
Test

Name

Raj
Mandal

E-mail

[email-masked]

Phone Number

(+91) 9999433851

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Najafgarh

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
G Suite

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Team Computers Pvt Ltd

Technical Support L2

Present

30K

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1. Check the internet connection my computer
is connected with internet or not.

Step 2. If connected i will check with another site.

Step 3. I will check with another internet connection.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on mobile Bluetooth & speak blue
tooth.

2. Go to Bluetooth icon in mobile.

3. It will search neared Bluetooth device and appear.

4. Need to select and connect.

What according to you makes you a
good candidate for customer service or technical support job?

Quick response and effective communication will be more
fruitful. Need to understand the customer pain area and try to resolve it as
quickly as possible.

On a scale of 1 - 5 please rate your
fluency in spoken English

4