Subject: Content Writer Candidate - KRISHNANJALI KU
From: KRISHNANJALI KU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 09:23:29 -0500

| | Content Writer Test

Name | KRISHNANJALI KU
E-mail | [email-masked]
Phone Number | (+91) 9663740869
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Esteem Solutions | Content writer | 16-12-2020 | 18,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media has taken over all the other kinds of media. Estimates show that a person spends nearly 5 hours on different social media on average. Hence the demand for the industries to promote their products and business on social media. Customer service is never easy. It takes a lot of work to keep up with the customers from their attention not drifting to the rival competitors. Though social media may appear to look like an effortless way of marketing, it takes a lot of work to maintain the attention bar of the customers high and consistent. So some of the smart ways to manage social media customer service can be as follows:
1. Know the current trend. People are always driven by current trends. Tackling that and reflecting them on your social media handles is one efficient and most important way to keep your hype going.
2. Being clear with customers' needs.
3. Being innovative and honest about your products.
4. Always be at the beck and call of your client when you are wanted. Customer service is all about solving queries. Customers always appreciate an immediate response from customer services.
5. Target the right audience. One smart move would be to fetch the right set of people to follow your products. This can be achieved by creating your content and presenting them in such a way you want your clients to be.
6. Having deep knowledge of your product and also hands on solution for the problems faced by the clients is another effective way to manage your social media customer service.
Following all the above tips will help one fetch the right audience and also help manage the customer service in a very consistent manner.
Whatever be it the mode of trade, customers always prefer well responsive, responsible, and honest brands whether you promote them online or offline as they are the assets of the brands.

Please share links to blogs written by you | I have not written any blogs as such

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