Subject: Re: Tech Support Candidate - Avinash Tiwari
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 22 Jan 2021 06:13:11 -0700 (MST)

Hi Ma'am 

His English is good 
Staying in Noida 
Having tech experience too 
Can join immediately 
Last Salary was 32000/- 
Expecting Hike on it 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jan, 2021, at 17:46, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Avinash Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 22 January 2021 at 4:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Avinash Tiwari 

	

	
	
			Tech Support Test 
		
	Name 	Avinash Tiwari 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7038091617 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida sector 78 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Website Builder 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	Na 	Na 	Na 
Previous Employer 1 	Capline Services 	Sr. Process Associate 	9-6-2020 	32000 
Previous Employer 2 	QuestionPro Pvt Ltd 	Business Development Executive 	22-6-2018 	32000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Check internet connection status. 
2) If fully active, clear the cache and cookies if your web browser. 
3) Try opening the site again, if it doesn't work, try using a different web browser. 
4) If still the site doesn' open, then the site is most probably inactive temporarily. 
5) Alternatively, you can check on your mobile browser to confirm. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn on Bluetooth on your mobile. 
2) Turn on the bluetooth device you wish to connect. 
3) Search for your bluetooth device and try pairing. 
4) Once paired, your bluetooth device will be automatically connected to your mobile. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 4+ years of experience in providing technial/non Technical customer support to clients in various regions such as U.S.A, Canada, United Kingdom and Australia. I am fully comfortable in communication over the phone and can easily understand all types of accents. I am well versed in email writing and completing my tasks within the SLA. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4