Subject: Re: Tech Support Candidate - Abhinav Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 22 Jan 2021 06:09:22 -0700 (MST)

Abhinav Kumar (+91) 9560930216 Did the test Hyderabad 1st feb 30000/- 30% hike 38000 offer already holding 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jan, 2021, at 17:39, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abhinav Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 21 January 2021 at 8:18 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abhinav Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Abhinav Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9560930216 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Hyderabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Shellinfosg Global Digital Technologies 	Support ENgineer 	31-01-2021 	38000 
Previous Employer 1 	The Fourth Dimensions 	Inside Sales Representative 	31-08-2019 	27000 
Previous Employer 2 	Keptbug Technologies Pvt Ltd 	Sales and Installation Engineer 	31-08-2018 	20000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) Check the correct spelling of website. 
2) Reload the website once more. 
3) Check the internet connection. 
4) Reload the website once more. 
5) Clear The Cache using settings of the browser. 
6) Reload the website once more. 
7) Clear the temporary files. 
8) Reload the website once more. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) On the Bluetooth setting on both the devices. 
2) Search the nearest available Bluetooth device in the phone. 
3) Select the speaker Bluetooth in the Phone. 
4) Tap the Pair option in the phone. 
5) Accept the pairing request of speaker. 

	What according to you makes you a good candidate for customer service or technical support job? 	1) Good communication 
2) Positive attitude 
3) Polite nature 
4) Proper knowledge regarding technical specifications of the product. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5