Subject: Re: Tech Support Candidate - sanjay Gaur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 22 Jan 2021 06:06:54 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jan, 2021, at 17:20, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: sanjay Gaur < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 22 January 2021 at 4:31 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - sanjay Gaur 

	

	
	
			Tech Support Test 
		
	Name 	sanjay Gaur 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8750026912 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Sector 56 noida, 201301 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Android os 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Ienergizer 	Senior customer service executive 	23 July 2020 	23,500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	So, firstly I will check that website address is correct or not. If it is correct then in second step I will check my Internet connectivity like my system is connected to WiFi, Lan network or not. Thirdly, I will check what error is showing on screen. If the website is blocked by some firewall or by browser's settings, so for that I will modify its respective settings. Then I will clear all history, cookies and cache data of browser also clear temporary files of c drive. At last, I will troubleshoot my system for any network related issues like Lan cable cross check or WiFi settings. 
Then i will restart the system if I still facing the same issue then there is problem with website like its server is down. So told him to wait for sometime till server issue resolves. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First I will switch on Bluetooth on my mobile phone. 
Second, I will turn on Bluetooth device and blue led light is glowing. 
Thirdly in my mobile I will scan for that Bluetooth device name and click on pair after few seconds it will be connected to my mobile phone. 
I would like to inform you that according to Android or IOS versions the settings may vary and also First check the Bluetooth version of your mobile phone and the Bluetooth device compatibility because in latest Bluetooth version 5.0 you can connect faster to your device with low latency and some advanced features. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me I think that I have good communication skills to provide technical support to customers for their hardware or software related issues and handle their queries very effectively. 
I also have knowledge of troubleshooting of android mobile phones of Samsung brand in ienergizer company where I have provided support by voice and also by remote support . I have experience of 2 years with that. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4