Subject: Tech Support Candidate - Krishna Gautam
From: Krishna Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 08:02:26 -0500

| | Tech Support Test

Name | Krishna Gautam
E-mail | [email-masked]
Phone Number | (011) 9958330152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | UTTAM NAGAR , DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | FIS global business solutions | Team Support | 5th Oct 2020 | 29000
Previous Employer 2 | Silverskills pvt ltd | CAA | 30th April 2017 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the url address is correctly mentioned .
2. I will check if Internet cable is properly connected.
3. I will check if any proxy has been applied .
4. I will check is website is down or under maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on the phone .
2. Make sure it is in the visible mode and pairing mode.
3. Turn on the bluetooth speaker and make sure it is in pairing mode.
4. I will tap on the speaker name in the available device's on the screen and connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Listening to the customer.
2. Identifying the problem or concern .
3. Give empathy to the customer about the issue , and assurance for the best possible solution .
4. Investigate the issue using proper tools .
5. Informing the customer about the issue and the steps I have taken to fix the issue . It will give a clarity and assurance that the needful has been done to fix the issue .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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