Subject: Tech Support Candidate - Kafil Saini
From: Kafil Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 07:48:51 -0500

Tech Support
Test

Name

Kafil
Saini

E-mail

[email-masked]

Phone Number

(+91) 8955141830

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MetLife

Sr IT associate

30000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Try to restart your browser

2. Check if there is an pop up blocker causing the problem

3. Check compatibility with browser

4. Clear history and catch memory of browser

5. Try to open the URL on another browser

6. Check firewall settings and policies

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
your Bluetooth speaker

2. Set speaker mode on Bluetooth

3. Turn on your mobile Bluetooth from settings

4. Search the device in Bluetooth devices list

5. Touch on the name of Bluetooth device

6. Pair the device and connect

What according to you makes you a
good candidate for customer service or technical support job?

I have already been worked in the customer support in 1.
Change management - where you have to coordinate with customers, vendors and
implementation teams and follow-up with them

2. Worked as software administrator and with access management teams where
customer reaches out to us to resolve their software queries and we need to
resolve them.

On a scale of 1 - 5 please rate your fluency in spoken
English

4