Subject: Tech Support Candidate - Shivam Gupta
From: Shivam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 07:42:15 -0500

| | Tech Support Test

Name | Shivam Gupta
E-mail | [email-masked]
Phone Number | (091) 9616574714
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia | IT Executive | 30 Jan 2021 | 10778
Previous Employer 1 | Edulearning Ventures | Desktop Support Engineer | September 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check, internet is working properly or not.If internet is working properly we will check the policy of router/firewall.Media and Broadcasting should be whitelisted in firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First the Bluetooth device is on afyer that the bluetooth service of mobile is on then we search the bluetooth devices , find the device name of bluetooth speaker and click on that device after that it is connected.
What according to you makes you a good candidate for customer service or technical support job? | The ticket raised by today , it should be solved same day. The behaviour with customer should be polite and good.First listen all the issue of customer then give reply one by one.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |