Subject: Tech Support Candidate - Ashish Rai
From: Ashish Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 07:10:04 -0500

Tech Support
Test

Name

Ashish
Rai

E-mail

[email-masked]

Phone Number

(91) 9625488334

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Safelab Pvt Ltd

Sr.technical support
executive

26th September 2020

35000

Previous
Employer 1

Beno support

Sr.technical support executive

26th November 2018

32000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Need to
check lan cable.

2.Need to check ip address it&#039;s should not be a apipa ip address on
system.

3.Need to check the proxy setting of the browser.

4.Need to ping the IP address on cmd getting response or not.

5.Need to check the website is trusted or not

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1Turn on
the both bluetooth device on mobile and speaker both.

2 search the bluetooth speaker name on your mobile.

3.Need to get pair both device then your speaker us ready to play.

What
according to you makes you a good candidate for customer service or technical
support job?

1.Should be upgrade with your technical
skills.

2.Must be patient with customer while taking to him.

On a scale of 1 - 5
please rate your fluency in spoken English

4