Subject: FW: Tech Support Candidate - Rajat Jain
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 22 Jan 2021 11:51:55 +0000

First round

From: Rajat Jain <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 21 January 2021 at 9:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajat Jain

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajat Jain
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7007612605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 73
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ienergizer      Customer service representative 20th April      33k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Here the steps I would take while facing an issue related to website not loading:
1) Check if my internet connection is working and able to load other websites.
2)Secondly, I will check if I am entering the correct website link or not.
3)After verifying the above two, if the problem still persists, I will try to load the website on any other browser, and if it works, the issue may be with the browser so we should try and clear cache and cookies and then update the browser and restart it.
4)If nothing above works, we can troubleshoot the network problems once using windows network diagnostics.
5)If still the website is not launching, then maybe that's an issue with the server side and there might be a maintenance going on for that particular website, we can wait for sometime.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly, we turn on the bluetooth on the phone as well as the speaker.
After that we will open bluetooth settings on the phone and search for the Bluetooth speaker in the list of available devices.
Once selected click and start pairing
Once paired, your phone will show the notification that connection is successful and your speaker will too.
What according to you makes you a good candidate for customer service or technical support job? I am well versed in customer service as I've worked in this sector for a considerable amount of time, and also since I am B.tech computer science graduate, I am quite tech savvy and can easily grasp technical concepts and then apply for troubleshooting purposes.
On a scale of 1 - 5 please rate your fluency in spoken English  4