Subject: Tech Support Candidate - Avinash Tiwari
From: Avinash Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 05:51:02 -0500

| | Tech Support Test

Name | Avinash Tiwari
E-mail | [email-masked]
Phone Number | (91) 7038091617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 78
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Website Builder

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Capline Services | Sr. Process Associate | 9-6-2020 | 32000
Previous Employer 2 | QuestionPro Pvt Ltd | Business Development Executive | 22-6-2018 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check internet connection status.
2) If fully active, clear the cache and cookies if your web browser.
3) Try opening the site again, if it doesn't work, try using a different web browser.
4) If still the site doesn' open, then the site is most probably inactive temporarily.
5) Alternatively, you can check on your mobile browser to confirm.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on Bluetooth on your mobile.
2) Turn on the bluetooth device you wish to connect.
3) Search for your bluetooth device and try pairing.
4) Once paired, your bluetooth device will be automatically connected to your mobile.

What according to you makes you a good candidate for customer service or technical support job? | I have 4+ years of experience in providing technial/non Technical customer support to clients in various regions such as U.S.A, Canada, United Kingdom and Australia. I am fully comfortable in communication over the phone and can easily understand all types of accents. I am well versed in email writing and completing my tasks within the SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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