Subject: Tech Support Candidate - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 04:26:30 -0500

| | Tech Support Test

Name | Deepak Sharma
E-mail | [email-masked]
Phone Number | (91) 9503055584
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
dell servers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DNEG | Tech Support | 2 months notice | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the internet connection
2.Check if the I am getting correct IP and not static or APIPA
3.Clear the DNS caches
4.Check if proxy is activated
5.Check if the site is reachable or pingable and is not down (if none works)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power on Bluetooth speaker
2.Enable Bluetooth in Phone
3.Go to Add a device
4.Pair the flashing bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I have a experience in mixed environment which is customer centric and requires technical troubleshooting whilst on call or email, so I think this should be a perfect role for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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