Subject: Tech Support Candidate - Ritesh Singh
From: Ritesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:45:18 -0500

Tech Support
Test

Name

Ritesh
Singh

E-mail

[email-masked]

Phone Number

(+91) 9795329495

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Infotech Ltd

Sr associate

NA

28000

Previous Employer 1

Aegis Ltd

IT
Executive

05 May 2017

15000

Previous Employer 2

TCS

Customer Service
Executive

12 July 2016

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I have to check Ethernet cable is connected
Properly. if it's okay then i have to ping the gateway ip from local system. If
i am getting ping response then i will open the browser else if i am getting
error destination host unreachable or request time out then i will resolve the
problem accordingly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.3

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected

What according to you makes you a good candidate
for customer service or technical support job?

soft
spoken, good listener, problem solver, helpful, team builder makes me a good
candidate for technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

4