Subject: Tech Support Candidate - Jaganathan Lakshmanan
From: Jaganathan Lakshmanan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:35:37 -0500

| | Tech Support Test

Name | Jaganathan Lakshmanan
E-mail | [email-masked]
Phone Number | (91) 9739506787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Srirampuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITC Infotech | IT service desk analyst | 14/12/2020 | 44000
Previous Employer 1 | Css corp | IT service desk analyst | 04/10/2015 | 20000
Previous Employer 2 | IBM India | IT service desk analyst | 06/02/2012 | 15000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1:Try to clear all browser history,
Step2: Trying with different browser, if still unable to open then will check status on url using cmd

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1: Swich on bluetooth in speaker,
Step2: switch on mobile phone bluetooth then search for device name and then connect,

What according to you makes you a good candidate for customer service or technical support job? | Communication and listening skills,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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