Subject: Tech Support Candidate - Ashwani Prajapati
From: Ashwani Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:26:02 -0500

| | Tech Support Test

Name | Ashwani Prajapati
E-mail | [email-masked]
Phone Number | (91) 9818611371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indra park Palam Colony
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dixit Infotech Services Pvt.Ltd | Desktop Support-Field engineer | 21 Jan 2021 | 14041
Previous Employer 1 | Info services | Desktop Support-Field engineer | 14 may 2018 | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check network connectivity of computer. If this is perfect then check websites is currect or not. Then will clear cookies and history of system. And then will check certificate issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on Bluetooth of speekar and then on Bluetooth of phone and phone will search Bluetooth name of speekar. After lested name of speekar click on this and pair speekar. After that paired successful ready to use.
What according to you makes you a good candidate for customer service or technical support job? | I think good knowledge of ground level and way of talking is makes a good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |