Subject: Tech Support Candidate - Vikrant Naresh
From: Vikrant Naresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 03:14:50 -0500

| | Tech Support Test

Name | Vikrant Naresh
E-mail | [email-masked]
Phone Number | (91) 9716306935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mystery Rooms | Branch Manager | 20/03/2020 | 23000+
Previous Employer 2 | DuServe Facilities Management LLC (Dubai) | Concierge Executive | 24/08/2018 | 28000+

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the error first.
2. Check internet connection.
3. Clear catch files.
4. Search "NDTV" on search engines (Google/Bing).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Settings
2. Bluetooth
3. Switching on the Bluetooth
4. Search device in the list to pare with.
5. Connect and use

What according to you makes you a good candidate for customer service or technical support job? | Pleasing personality, love talking to people, problem solving thinking and eagerness to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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