Subject: Tech Support Candidate - Mantu Singh
From: Mantu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 01:24:05 -0500

| | Tech Support Test

Name | Mantu Singh
E-mail | [email-masked]
Phone Number | (+91) 8860210749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham temple
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onward Technology | Datacenter support | now |
Previous Employer 1 | 3i infotech | Datacenter support | 2020 |
Previous Employer 2 | Ets Services | Deskto support | 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If this site show error then first solution dns flush , check internet connectivity also check user authentication
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth device then search on our mobile Bluetooth device found then trap to connect .
What according to you makes you a good candidate for customer service or technical support job? | Explain to problem the shortley
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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