Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 01:01:34 -0500

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (+91) 9971201594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National Computers | Desktop Support Engineer (Site Engineer) | Working | 18000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all i will do clear the browser history and try again to open (www.ndtv.com)website. if website in not opening, then i will try to open another website like (www.google.com) to check internet is working or not on this computer.
If internet not working then i will check network connection.
or internet is working then i will try to open website (www.ndtv.com) on another computer to check website is working or not. May be website server down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

i will go on mobile settings and enable/on the Bluetooth connection.
after then i will search speaker device and pair the device.

What according to you makes you a good candidate for customer service or technical support job? | I have a technical background.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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