Subject: Tech Support Candidate - Bhola Ram
From: Bhola Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 00:51:32 -0500

| | Tech Support Test

Name | Bhola Ram
E-mail | [email-masked]
Phone Number | (+91) 9650113148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies India Pvt Ltd | Specialist | 30-04-2021 | 43600
Previous Employer 1 | Advanced Network Management India Pvt Ltd | Consulting Engineers | 14-08-2020 | 37333
Previous Employer 2 | Inknowtech Services India Pvt Ltd | Team Lead | 31-10-2018 | 22768

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I shall check what kind of error it is.
Is it error related to PC, network or website and then proceed with the troubleshooting steps accordingly.
Ask the user, was it accessible earlier and when did he/she accessed it last.
I shall see if network is accessible.
Then if internal sites are accessible or not.
If getting error only while accessing this site or if it is same with any other site as well.
Once network is verified, clear the browser cache and check. That should resolve the issue at 95%.
If not then access the website in other browsers and see if you're getting same error. (Sometimes it could be due to browser compatibility issue).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings,
turn on bluetooth for both the devices,
search for new device on mobile,
Select the device's name out of listed devices.
Accept the pairing.
Yiur device should be connected.

What according to you makes you a good candidate for customer service or technical support job?

To be a good candidate a person should have below skills:
Listening skills,
Should be empathetic,
Should be polite,
Customer first attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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