Subject: Tech Support Candidate - Rupesh kumar
From: Rupesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 00:24:52 -0500

| | Tech Support Test

Name | Rupesh kumar
E-mail | [email-masked]
Phone Number | (91) 9891584902
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AITA, KOlkata | Technical trainer CCNA | 31 May 2020 | 17000
Previous Employer 1 | Worldphone Internet services pvt ltd, Kolkata | Executive- Tech support | 31 October 2018 | 14000
Previous Employer 2 | Vishwakarma scales pvt ltd, New Delhi | Service engineer | 28 February 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, I will check that I have entered a correct website address or not.
2. If website address is correct then I will check the Internet connection of my computer.
3. If my computer is showing that It is connected to my router then I will check that other websites are opening or not, if all other websites are also not opening then I will reboot my router and I will also check network settings of my computer after that I will again check that websites are opening or not, if websites are still not opening then I will contact to my Internet service provider.
4. Returning to 2nd step, if internet connection of my computer is proper it means all other websites will open and only a particular website is not opening that means either it has some issues or my ISP has blocked this website. In second case I will connect to my ISP and if it is ok from my ISP side then it is first case and we should wait for some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all I will power on speaker.
2. Then I will make Bluetooth on of speaker.
3. Then I will make Bluetooth on of my phone.
4. After that I will scan the list of all available devices in my phone which can be connected through Bluetooth.
5. In list speaker's name will show and I will pair it with my phone.

What according to you makes you a good candidate for customer service or technical support job?

I have work experience of more than five years in which I have resolved the customer's issue either on site or over phone.
From my experience I have understood that first of all we should try to know the actual problem and then resolve the issue step by step.
From my experience in service and support field I have learnt all the desired attributes of becoming a good technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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