Subject: Tech Support Candidate - Mukesh Jewliya
From: Mukesh Jewliya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 00:23:13 -0500

Tech Support
Test

Name

Mukesh
Jewliya

E-mail

[email-masked]

Phone Number

(122004) 9896484361

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro(Renovision Automation PVT LTD

Desktop Support L2

27 Feb
2020

13,851

Previous Employer 1

Insight customer call
solutions

Desktop Support

5 August 2019

10,000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
will check the internet connectivity then i will check the proxy settings and if
still not working i will clear the cache and history of browser and then a
system restart

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First i will open the settings of my phone then
bluetooth option and after that i will pair the bluetooth speaker with my
phone

What according to you makes you a good candidate
for customer service or technical support job?

Talking
behaviour and providing the instant resolution to the user query

On a
scale of 1 - 5 please rate your fluency in spoken English

4