Subject: Tech Support Candidate - Ankit Nayak
From: Ankit Nayak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 00:04:34 -0500

| | Tech Support Test

Name | Ankit Nayak
E-mail | [email-masked]
Phone Number | (+91) 8338878017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Udupi, karnataka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Sap

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airplaza retail holding pvt ltd | Department manager | Continuing | 28300/-
Previous Employer 1 | Citylife retail pvt ltd | STORE manager | 25-july-2020 | 28000/-
Previous Employer 2 | Airplaza retail holding pvt ltd | Department manager | 20-11-2019 | 25000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check whether their is network or not if not the i will check with it team for the network. When it is resolved then i will open the website. After that still not resolved then i will get in touch with it team and discuss whether we had permission for opening the other websites if yes then i will ask what will the process for resolving it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Unlock your mobile .
Turn on the bluetooth speaker
Then turn on your mobiles Bluetooth options.
Search the unpaired connection
Connect the both by pairing.
Ready to use

What according to you makes you a good candidate for customer service or technical support job?

My past experience is from retail.
We face the customers or end users directly on the spot by solving any complicated issues on the spot also.
I do not argue with the end user rather than solving the issue as quick i can.
Control of anger.
Good listener because without listening we cannot know what issues is going on with the end user.
We had online ordering system working over while this pandemic and every thing was under the customer support directly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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