Subject: Tech Support Candidate - RAJIV SHARMA
From: RAJIV SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 23:29:12 -0500

| | Tech Support Test

Name | RAJIV SHARMA
E-mail | [email-masked]
Phone Number | (7906) 903954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
MySQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 13.06.2020 | 36,618
Previous Employer 1 | India Glycols Ltd | Executive | 31.08.2019 | 22,600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check whether the URL is written in the correct format.

2) Check whether the internet connection is switched on/off.

3)Check system firewall/antivirus. It might be blocking website access.

4)Does the website complies Geographical
internet policies of the )country.

5)Does this issue happening on a single browser or in multiple browsers? If single browser, then try to re-install it. If more than one browser, then kindly refer above troubleshoots.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the Power button and Bluetooth transmission button of the Bluetooth speaker.

2)Turn on the Bluetooth of your mobile handset.

3) In the search panel, the default device name of the speaker will flash. Click on it.

4) Default beep/ IVR will confirm the successfull connectivity.

What according to you makes you a good candidate for customer service or technical support job?

1)Good communication skills.

2) One should be patient enough to hear the overall customer query.

3)Avoid using jargon in conversation.

4)Avoid long pauses while providing resolution, to prevent this start meaning full probing with the customer.

5) For a Tech. support, one should be clear with all technical aspects required for accomplishing the job done.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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