Subject: Tech Support Candidate - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 23:04:29 -0500

| | Tech Support Test

Name | Rahul Singh
E-mail | [email-masked]
Phone Number | (+91) 7799343426
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
SQL,PLSQL,OOPS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CENTRE FOR SIGHT | CCE | | 24000
Previous Employer 1 | NIIT | CCE | 30/12/2020 | 21000
Previous Employer 2 | Radiate Services Private Ltd. | CCE | 28/02/219 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.RESTART MY DEVICE.
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

NOTE: Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
2.Make Sure the Internet Connection Works.
3.Make sure search results load properly.
4.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
5.Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Make sure that u have Bluetooth Device in swtich ON mode.
2.On the other hand same thing will be in Mobile Phone in Switch ON mode.
3.Then we'll get Bluetooth device name serial no. i.e.  we have.
4.we can Click on that we'll get paired or Connected Successfully.

What according to you makes you a good candidate for customer service or technical support job?

The candidate has a passion for technical support
The candidate comes off as honest and sincere
The candidate understands the bigger purpose of technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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