Subject: Tech Support Candidate - Rohit Singh
From: Rohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 22:39:11 -0500

| | Tech Support Test

Name | Rohit Singh
E-mail | [email-masked]
Phone Number | (+91) 9990123356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | L2 | | 35000
Previous Employer 1 | Syniverse | L2+L1 | 10 June 2020 | 25000
Previous Employer 2 | Progressive | L1 | 15 Oct 2014 | 12000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-We will check internet is working or not and we can check in another browser.
2-we can refresh browser, delete cookies, cache, history, and again try to load web link.
3-

Please list the steps to connect a Bluetooth speaker to your mobile phone. | goto - mobile - setting - connectivity - bluetooth - press ON -searching device-  connect device.
What according to you makes you a good candidate for customer service or technical support job? | Improved corrective actions through resolution and follow up.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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