Subject: Tech Support Candidate - Nandita Sharma
From: Nandita Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 22:21:05 -0500

| | Tech Support Test

Name | Nandita Sharma
E-mail | [email-masked]
Phone Number | (75031) 04597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Roamfree Cellular Pvt LTD | NOC Engineer | |
Previous Employer 1 | Aegis Telecom | NOC Engineer | |
Previous Employer 2 | TTSL | TSE | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website like google
2.Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

If the site doesn't work in another browser, check The below details:-

connection was interrupted
connection was reset
connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn Bluetooth on or off
2.Pair a Bluetooth accessory
3.Connect:-
(a)Swipe down from the top of the screen.
(b)Make sure Bluetooth is turned on.
(c)Touch and hold Bluetooth .
(d)In the list of paired devices, tap a paired but unconnected device.
(e)When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

1 - Experience in Texhnical support or customer service job.

2 - Effective communication skills.

3 - Patience to listen customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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