Subject: Tech Support Candidate - Roushan Ravi
From: Roushan Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 21:39:27 -0500

| | Tech Support Test

Name | Roushan Ravi
E-mail | [email-masked]
Phone Number | (821) 8189463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Praxis service private limited | Senior Reservation sales associate | 25 August 2020 | 16000
Previous Employer 2 | Byjus learning application | Business Development Associate | 20 October 2020 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check network connection.
Then we must check it from which browser we are opening.
Then also we are unable to open website then again we check the proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to on the bluetooth of the phone and and must on the bluetooth as well . Then search for the new device and then you will get the option of your bluetooth speaker and click on the option to. And then automatic your bluetooth will connect.
What according to you makes you a good candidate for customer service or technical support job? | I really want to entract with new customer. And I can easily convinced them .And I know that customer is always right and this is the key point to success in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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