Subject: Tech Support Candidate - Brijesh Kumar Brijesh
From: Brijesh Kumar Brijesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 19:55:09 -0500

| | Tech Support Test

Name | Brijesh Kumar Brijesh
E-mail | [email-masked]
Phone Number | (011) 8700081597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dabri Extn.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Armour IT SOLUTIONS LTD. | Tech sales executive | | 42000
Previous Employer 1 | Quantm Technologies | Tech sales executive | October 2016 | 36000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would like to check the spelling of the url which I am opening.If it is correct then I will check my internet connection. If it's is connected through wire then I will check my wires else if is a wifi then I will restart my router.In some case the problem may be resolved.If it is not resolved then I will try one more time to reset the Router and also check if any proxy is enabled. In the last if it can not be fixed by me then I will call my Internet service provider to fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-Enable the bluetooth of your phone
Step 2-Turn on the bluetooth speaker
Step 3- Go to the settings of the phone and go to bluetooth and press and hold the bluetooth icon for 3 to 4 seconds and then you see the available bluetooth speaker in the list
Step 4- Click on the Bluetooth speaker or whatever name you renamed
It will be connected .

What according to you makes you a good candidate for customer service or technical support job?

Enthusiasm
Patience
Active listening
Discipline
Problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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