Subject: Tech Support Candidate - Nithiyakalyani Selvaraj
From: Nithiyakalyani Selvaraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 13:18:44 -0500

| | Tech Support Test

Name | Nithiyakalyani Selvaraj
E-mail | [email-masked]
Phone Number | (+91) 8056853321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Thanjavur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Application Support L2 | March | 20000
Previous Employer 1 | NA | Na | Na | NA
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi,
Check the error which occured in the screen first. If there is any internet issue, it would appear like your internet interrupted. Check the connectivity and rectify the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn on the Bluetooth I'm mobile and turn on the Bluetooth speakers as well
Step 2 : check the available device in the Bluetooth setting.
Step 3 : choose the precise device of your speaker and pair the devices

What according to you makes you a good candidate for customer service or technical support job? | I will say myself a good learner. The patience and honesty is my key since I will be a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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