Subject: Tech Support Candidate - Abhishek Rajbhar
From: Abhishek Rajbhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 12:12:13 -0500

| | Tech Support Test

Name | Abhishek Rajbhar
E-mail | [email-masked]
Phone Number | (91) 9582298597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 22 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer Pvt Ltd Noida | Senior Executive | 31 Dec 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I would ask for the screenshot of the error. Than I will suggest the steps accordingly.

1. If the error says connecitivity issue, than I will suggest customer to check the interet connection depending on the wired or wirless connections.

2. If the error is about browser update, than I will sugest the customer to update the browser currently the customer is using.

3. If the error is about plugin, in that case, customer needs to allow the plugin to proceed with opening the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting, select bluetooth menu, enable bluetooth, scan for available devices, select the speaker to connect from the available devices.
What according to you makes you a good candidate for customer service or technical support job? | I have experience in technical support, so I am very much aware about the issues that customers come across and will be able to handle and fix them easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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