Subject: Tech Support Candidate - Ratnakar Singh
From: Ratnakar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 11:58:47 -0500

| | Tech Support Test

Name | Ratnakar Singh
E-mail | [email-masked]
Phone Number | (0) 8576045056
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connect if it is ok then use ping command  send  ICMP echo request to check if the website is up.  “ping www.ndtv.com”
If still it is not opening in browser then check the DNS of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth of both speaker as well as mobile phone
In mobile phone scan for new  device
Name of speaker or related with show just click it will connect.

What according to you makes you a good candidate for customer service or technical support job? | I have created a official website of a iti college and it is on air www.hniti.in.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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