Subject: Tech Support Candidate - Shilpa Na
From: Shilpa Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 11:34:37 -0500

| | Tech Support Test

Name | Shilpa Na
E-mail | [email-masked]
Phone Number | (91) 9758698616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Speakers & Audio
Voice

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Jr. Engineer tech support | 5nov | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the problem is out of your hands. The website you wish to access just might not be up right now.

Try another browser. Whatever browser you're using, try something else. ...

Try the IP address. Remember that a domain name is just a friendly label. ...

Alter your hosts file....

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job? | To resolve the customer query on time... And give him proper satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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