Subject: Tech Support Candidate - Akshay Paldewar
From: Akshay Paldewar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 11:23:28 -0500

| | Tech Support Test

Name | Akshay Paldewar
E-mail | [email-masked]
Phone Number | (91) 9673732118
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mahindra & Mahindra | Desktop Support Engineer | NA | 11400
Previous Employer 1 | Fuzzysoft Software | Software Engineer | 31 August | 7000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1] check the internet connection and proxy setting.
2] clear the cache and reset the browser setting.
3] check whether the link open in another browser.
4] if link is open on another browser then it browser compatibility issue otherwise link issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1] switch on the bluetooth speaker.
2] open the bluetooth setting in mobile and check the speaker name and trying to connect.
3] click on connect and

What according to you makes you a good candidate for customer service or technical support job? | He/ she good to know basic troubleshooting for any issue. He able to tell troubleshooting to system user over voice/chat communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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