Subject: Tech Support Candidate - Aman Sharma
From: Aman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:41:35 -0500

| | Tech Support Test

Name | Aman Sharma
E-mail | [email-masked]
Phone Number | (+91) 7011736930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
I'm completely diploma networking/hardware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Om Telecom Enterprise | Supervisor | Working | 21k
Previous Employer 1 | Virtual Origin Link PVT.LTD | IT Head | 10March2020 | 16k
Previous Employer 2 | Progressive Infovision PVT.LTD | IT Department | 10October2015 | 18k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet on computer try other browser
Check DNS (domain name system)
Check computer driver
Check router
Check router Lan cable

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Pairing bluetooth speaker
And connect

What according to you makes you a good candidate for customer service or technical support job?

Technical Knowledge
And good communication

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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