Subject: Tech Support Candidate - AMIT KANOJIA
From: AMIT KANOJIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:35:06 -0500

| | Tech Support Test

Name | AMIT KANOJIA
E-mail | [email-masked]
Phone Number | (91) 9871101377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 35 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cloud Point Technologies Pvt. Ltd | Customer Service Executive | 23 Sep 2020 | 17,160
Previous Employer 2 | The Renowa Care Clinic | Front Desk | 01 May 2019 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Firstly let's figure out where the problem is

Open a new tab and check to see if I can load another website like google.com or mozilla.org.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

If you can open another site, skip down to The problem only happens with certain websites

The problem only happens with certain websites or with internet connection
The connection was interrupted
The connection was reset
The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Step 1. Firstly we have to open our phone setting option the we have to find the option of Bluetooth then we have to enable the Bluetooth of phone as well as Bluetooth speaker after that paired the Bluetooth Speaker
What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to consider me as an great candidate for a customer service job. First, I think is experience and I have one year work experience as an customer service executive and second is attitude, a person with a positive personality will always be a good factor to any job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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