Subject: Tech Support Candidate - kalyan kumar Mylapalli
From: kalyan kumar Mylapalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:27:47 -0500

| | Tech Support Test

Name | kalyan kumar Mylapalli
E-mail | [email-masked]
Phone Number | (91) 8186039165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
ITIL Service desk

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Senior process associate | 0 | 30000
Previous Employer 1 | Genpact | Process associate | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check my Internet connection,
I will also check with the Browser compatibility and will try again after i delete browsing history, caches and cookies.also on Private tab or incogneto window.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we need to enable the Bluetooth option on mobile phone to make sure it search for all Bluetooth device around it after finding that device name in the list we have to select it inorder to connect to the phone.
What according to you makes you a good candidate for customer service or technical support job? | Mostly to have the patience to listen entire issue the customer is facing and implement every step to resolve it, with all the tools the agent have.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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