Subject: Tech Support Candidate - Gaurav Bora
From: Gaurav Bora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:17:12 -0500

| | Tech Support Test

Name | Gaurav Bora
E-mail | [email-masked]
Phone Number | (96671) 77919
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progression Infonet | Network Engineer | |
Previous Employer 1 | British Telecom | Network Engineer | |
Previous Employer 2 | IBM India Pvt LTD | Network Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In a company environment we have to enable the proxy in web browser.

Give the right URL of this website if required.

Check the system getting the right IP address or not it's pingable or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1:- Make sure the Bluetooth driver supported driver is installed at your system.

What according to you makes you a good candidate for customer service or technical support job?

First thing there is good customer support assistance has to be provided.

Customer satisfaction has given the higher priority.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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