Subject: Tech Support Candidate - Anil Kumar Panda
From: Anil Kumar Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:12:55 -0500

| | Tech Support Test

Name | Anil Kumar Panda
E-mail | [email-masked]
Phone Number | (06792) 9178332183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur, Odisha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wizertech informatics Pvt ltd | Customer support engineer | 13th February 2021 | 20k
Previous Employer 1 | Kaizen it solutions Pvt ltd | Desktop support engineer | 30 June 2018 | 15k
Previous Employer 2 | Ctrls data center | Junior system administrator | 21 April 2017 | 12k

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check Lan connection First after that site
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings- Bluetooth- check device name- connect
What according to you makes you a good candidate for customer service or technical support job? | Put solutions with in time and it be the permanent solution
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |