Subject: Tech Support Candidate - ARARVIND KUMAR
From: ARARVIND KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 10:11:28 -0500

Tech Support
Test

Name

ARARVIND
KUMAR

E-mail

[email-masked]

Phone Number

(+91) 9991170933

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
Production

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland Ltd

Desktop Support Engineer

20K0+

Previous
Employer 1

Hi Tech Services Pvt.Ltd

Desktop Support
Engineer

31-07-2019

18700

Previous Employer 2

Future Focus Infotech
Pvt.Ltd

Desktop Support Engineer

31-03-2019

15600

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.First of all Check internet Connectivity.

2.If Connectivity is OK then Check URL and Browser.

3. If All above are OK then you can easily access the mentioned
URL.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.First of all Power on the Bluetooth
Speaker.

2. Then Phone Bluetooth on and searching nearby device.

3. Then Select the Bluetooth speaker and pairing with the phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I have above 5 years experience in Technical
Environment. I am a quick Learner and a good Team Player. If I get any
opportunity in your organisation then I prove my technical Experience.

On a scale of 1 - 5 please rate your fluency in spoken
English

4