Subject: Tech Support Candidate - Surinder Kumar
From: Surinder Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:54:58 -0500

| | Tech Support Test

Name | Surinder Kumar
E-mail | [email-masked]
Phone Number | (91) 8059433734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rewari
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Printers hardware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MICROTEK FORGINGS (unit of bajaj motors ltd) | AE | 30 days | 21000
Previous Employer 1 | ENSURE SUPPORT SERVICE (INDIA) LTD | CUSTOMER SUPPORT ENGINEER | 10 December 2019 | 16000
Previous Employer 2 | RENOVISION AUTOMATION SERVICES PVT LTD | DL2 | June 2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to read the error first to know about the exact issue, whether its is internet connection issue or maybe site is completely down.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turned on Bluetooth of your mobile and turn on your Bluetooth speaker, after that scan for searching nearby available Bluetooth devices on your mobile and afterwards pair the speaker with mobile with selected its name.
What according to you makes you a good candidate for customer service or technical support job? | Polite behaviour and good knowledge in your work
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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