Subject: Tech Support Candidate - Asim Kumar
From: Asim Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:51:04 -0500

| | Tech Support Test

Name | Asim Kumar
E-mail | [email-masked]
Phone Number | (+91) 9167949627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
VoIP
remote desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evolve technology and services | project engineer | 17/07/2020 | 29000
Previous Employer 1 | Metro electric services | electronics engineer | 20/04/2017 | 16000
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check internet connection if its ok then there will be issue with website server
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first start your phone Bluetooth then start bluetooth of speaker, after this search for near by bluetooth device in your phone, then in your phone it show list of bluetooth devices you have to just select buletooth of the speaker from that list, after you select that your device will get connected with your phone
What according to you makes you a good candidate for customer service or technical support job? | i have experience in desktop support and also in technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |