Subject: Tech Support Candidate - Abhinav Kumar
From: Abhinav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 09:48:52 -0500

| | Tech Support Test

Name | Abhinav Kumar
E-mail | [email-masked]
Phone Number | (+91) 9560930216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shellinfosg Global Digital Technologies | Support ENgineer | 31-01-2021 | 38000
Previous Employer 1 | The Fourth Dimensions | Inside Sales Representative | 31-08-2019 | 27000
Previous Employer 2 | Keptbug Technologies Pvt Ltd | Sales and Installation Engineer | 31-08-2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the correct spelling of website.
2) Reload the website once more.
3) Check the internet connection.
4) Reload the website once more.
5) Clear The Cache using settings of the browser.
6) Reload the website once more.
7) Clear the temporary files.
8) Reload the website once more.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) On the Bluetooth setting on both the devices.
2) Search the nearest available Bluetooth device in the phone.
3) Select the speaker Bluetooth in the Phone.
4) Tap the Pair option in the phone.
5) Accept the pairing request of speaker.

What according to you makes you a good candidate for customer service or technical support job?

1) Good communication
2) Positive attitude
3) Polite nature
4) Proper knowledge regarding technical specifications of the product.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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